Pre Order Information I Lovemypetz The Smart Pet Shop

Pre Order Information

What is a pre-order?
It's a way to reserve our hottest new products before their initial release.


When will my pre-order be shipped?
The pre-ordered item will be shipped on its release date.
All other items will be processed for immediate shipment, depending on availability. So if you ordered other items along with the pre-ordered item, you will most likely get the other items first.


What do you mean by "expected" release date?
We can't always predict the exact date a pre-ordered item will become available.
We will ship your pre-order as soon as possible, but we can't guarantee a specific date.If the date changes, we'll alert you by email.


Can I cancel a pre-order?
You can cancel a pre-order at any time prior to when your order is available to ship.