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Delivery Information

 

HOW MUCH DOES SHIPPING COST?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

DOMESTIC SHIPPING WITHIN AUSTRALIA:

We offer 4 domestic shipping rates:

    • FREE SHIPPING -  Via Australia Post Regular Mail - We are currently offering free Australia-Wide shipping on some specific items. Tracking and express shipping are not included wit this offer. If you require tracking or express shipping, these options will still be available at Checkout. PLEASE NOTE: Large packets may be collapsed to reduce the size, ensuring that the products are protected via regular mail.Offer not valid in conjunction with any other products.
    • FREE SHIPPING  - Via E Parcel- Lovemypetz offers free shipping with tracking number available on selected orders over $99 to Gold Coast and Brisbane area.
    • Standard Shipping  - Cost depending on the size and weight of your order and your chosen delivery address.
      • Express Post (expected delivery 2-3 business days) cost depending on the size and weight of your order and your chosen delivery address

      For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There you will have the shipping cost you are eligible under your selected delivery address and selected products. 

      Your final shipping charges will be displayed on your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

      DELIVERY INSTRUCTIONS AND TIME FRAMES

      Lovemypetz offers a reliable and affordable delivery service. We endeavour to do our best to deliver outside this areas. Orders usually take between 1 - 2 business days to be processed and between 2 - 20 business days to arrive, depending on your destination and shipping method.

      Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

      HOW WILL MY ORDER BE SHIPPED?

      Lovemypetz uses courier services or Australia Post to ship your order and therefore you must supply a street address. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm. 

      DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?

      If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

      HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

      Lovemypetz online orders will take from 2 - 20 business days to arrive, depending on destination and shipping method.  Metro orders are usually received within five working days and up to twenty days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 working days.

      Lovemypetz will notify you when your order has been dispatched.

      What happens if my order does not arrive within the estimated time frame?

      Please contact [email protected]